Guarantee
1. We guarantee the
good quality of the items delivered: the items delivered
are of good quality material and have been made consistent
with the standards of good workmanship in accordance with
the agreed specifications. Invoking the guarantees
referred to in this article can be done for a period of 1
year from the delivery date.
2. We are subject to no other guarantee obligations than
those expressly included in these conditions. We are never
liable for any indirect or consequential damages.
3. Claims will not be accepted when an electrical test has
not been performed on the pcb(s).
4. Claims dealing with hidden defects, will not be
accepted when a thermal shock cross section has not been
performed.
5. CClaims will not be accepted if the following applies:
a. negligent storage, installation, use or introduction of
changes;
b. negligent and/or insufficient maintenance;
c. wear and tear;
d. use or testing of items beyond the stated
specifications;
e. materials, designs or procedures prescribed by the
customer.
6. Furthermore, claims will not be accepted if:
a. we are not informed by the customer of defects
discovered within the prescribed term contained in these
conditions;
b. we are not given the opportunity to repair the defects
in spite of our request to do so;
c. third parties have carried out repairs or work on the
items without our prior knowledge or permission, in
respect of which a claim is being made on the guarantee.
7. The guarantee comprises our carrying out of repair work
free of charge or making the necessary components
available or replacing the item concerned, as we see fit.
If we consider repairs to be no longer possible or
worthwhile, the customer is entitled to reasonable
compensation in return of a sum no higher than the
purchase price of the defective item.
8. Items or their components replaced as a consequence of
that referred to in this article become our property
without any legal transaction having to take place.
9. The customer must send the item eligible for guarantee
postage paid to an address that we specify within 14 days
after the periods laid down in these conditions.
Claims
1. The customer is obliged to check the items that
have been supplied immediately after delivery for any
shortcomings and must make these known to us in writing as
soon as possible, but at the latest within a period of 10
days after the delivery date.
2. The customer must bring hidden defects to our attention
in writing within 10 days after the date on which the
defects are discovered, or at least could reasonably have
been discovered. In the event of there being hidden
defects, an appeal under this article with regard to
claims, is possible for a period of 1 year after the date
of delivery, taking into account the periods referred to
in this paragraph 2.
3. Minor defects and/or deviations common in the trade and
variations in quality, colour, size etc. never give
grounds for claims.
4. If the customer has made no claim within the period
mentioned in the previous paragraphs, it is considered to
have approved the delivery and to have relinquished all
rights and powers at its disposal based on law and/or this
contract.
5. Submitting a claim does not relieve the customer from
its payment obligations with regard to us.
6. If we find the claims to be legitimate, we will take
care of replacing the products or repairing the defects as
we see fit.
Liability
1. We are only liable for damages that are the direct and
sole consequence of our negligence, on the understanding
that we are never liable for indirect damage (including
lost profit, consequential loss and/or trading loss).
2. Except on the grounds of obligatory legislative
provisions, we are not liable for damage caused by gross
negligence or intention of our employees or by third
parties we have brought in to fulfil the contract.
3. Our liability is limited to the value of the invoice,
excluding VAT, of the panel or panels causing damage.
4. The customer indemnifies us and/or our employees
against claims by third parties for damage caused by the
use of services and/or panels we have supplied.
